• In stock orders ship within 24 hours.
• We do not ship glass, it is Pick Up aka Will Call only.
• We do not sell BMW motorcycle parts.
• We do not offer European (ECE) specific parts, we only sell factory USA replacement parts.
• Weekend orders submitted on Saturday or Sunday will be processed the next business day Monday unless there is a national holiday.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 business days.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We do NOT ship glass, that is a pick up only item if available.
• We cannot guarantee transit times for ground and oversize orders, once it leaves our building it is up to the carrier. We are not responsible for unexpected delays.
• Freight shipments must be scheduled. Not all items are eligible.
• Freight orders such as Hood, Fenders, Decklids take up to five days to prep for pick up. Please inquire upon request.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• Overnight or Expedited orders are for the shipping delivery time frame, NOT our processing lead time to get this packed properly and shipped out.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• In the event your item is lost, damaged or stolen during the shipping process we use a third party company called Extend that ensures every order that is shipped out (excluding freight shipments)
  • If you need to file a claim, please visit the Extend Customer Claims Portal or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CST, Monday through Friday. If you have any additional questions about Shipping Protection, please visit the Extend Shopper’s Guide. Extend will refund you for a lost item once you make the claim and it is submitted by you. They will not allow us to make or submit a claim for you.

• Contact us to arrange for any returns.
• Once a return is physically received, we will inspect it, verify all factory labels are present and submit a refund back to your original payment method.
• Returns must be shipped back to us, no one else will accept a return from our store.
• BMW's nationwide 2 year Over The Counter (OTC) Parts Warranty policy pdf is available upon request.
• A copy of the invoice will need to be included with the return.
• Coded, prepainted, or vin specific items are non returnable.
• There is up to a 25% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• Factory manufacture labels are not reproduced at the dealership, you must have all original labels legible.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• Freight charges are not reimbursable unless the return is a direct result of our error.
• The buyer is responsible for all return shipping costs.
• Tools and Coded items are not returnable once ordered.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.